Job Opportunities
At Fayers Building and Plumbing, we strongly believe that ‘people buy from people’ and that our team members are our most valuable asset. We take time to invest in developing our team members and ensure we provide them with the correct guidance and tools needed to do their job. In turn, this allows our team to provide the best customer experience possible. We are always looking for enthusiastic, positive, and motivated people to join our ever-growing team.
Please see below the opportunities currently available at Fayers:
Job Vacancies - Enfield (1)
We have an exciting opportunity with our Online Customer Services Team located at our Head Office in Enfield. Your primary objective will be to provide superior customer services to our rapidly growing online customer base across the UK. You will work alongside our colleagues to deliver a professional and timely service which supports the needs of our customers.
You will be responsible for:
- Providing a superior and first-class experience to our customers.
- Communicating effectively with our customers regarding their purchases.
- Projecting an energetic, positive, and exciting image of our company to customers and suppliers.
- Proactively managing customer enquiries in adherence to company policies and procedures.
- Resolving customer questions and complaints in a manner that will result in a positive outcome.
- Preparing and managing customer quotations from start to finish.
- Placing purchase orders with approved suppliers to fulfill customer orders whenever required.
- Collaborating and working positively with other company departments for the greater good of the company.
- Being proactive and providing ideas and suggestions to help continually improve our service offering to our customers.
Key skills and attributes:
- Previous experience of working in a Customer Service role is preferable, with knowledge of lightside plumbing, heating, bathrooms and sanitaryware.
- Computer literate with ability to use Excel, Word and PowerPoint.
- Ability to work under pressure, be a self-motivator who is willing to go the extra mile.
- Great written and telephone communication skills.
- A team player who is proactive and understands we are all on the same side.
- Someone who wants to develop and grow their career opportunities within our company.
- An open mind with the ability to learn and adapt quickly.
Salary – Depending on experience
Hours – 37.5 hours per week
If you would like to apply for this exciting position please submit your latest resume to rebecca.ellis@fayers.co.uk
Job Vacancies - York Way (1)
This role would ideally suit an enthusiastic, energetic, and ambitious individual who wishes to broaden their experience and progress in joining a progressive and successful Plumbing & Heating Merchant.
You will be based at our York Way N1 Branch in a busy commercial & operational environment where your key responsibilities & competencies will be:
- Highly customer-centric – Serving & Trading in branch
- Supporting the Sales Team – Developing & expanding our customer base
- Customer Service – Developing strong customer & supplier relationships
- Supply chain – Understanding the connection between goods in through to stocking the branch & merchandising product
- Financial responsibility – Cashing up & banking
- Experience – Good knowledge of Plumbing & Building Materials would be an advantage, however full training will be provided.
- A team player who is proactive and understands we are all on the same side.
- Someone who wants to develop and grow their career opportunities within our company.
- An open mind with the ability to learn and adapt quickly.
Salary – Depending on experience
Hours – 42.5 hours per week (currently Mon-Fri)
If you would like to apply for this exciting position, please submit your latest resume to goss.khan@fayers.co.uk
If no current vacancy listed suits your ambitions, please do continue to send your CV by clicking here.
