COVID19- Update 2020/03/19

March 19, 2020 3:41 pm Published by


Dear Customer
As concern continue to grow about the implications of the COVID-19 virus in the UK and worldwide, here at Fayers and our associated companies, we are committed to keeping our branch network and showrooms open, and we are doing all we can to protect our staff and customers at this time.

We are continually updating our teams with the most up to-date information from both Public Health England and the Government. However, we have taken proactive steps to limit the movement of our employees across or various locations, along with the following additional actions.

  • Withdrawn our Area Sales Managers from arranging face to face meeting and have asked them to contact all customers either by phone or via a video link where available.
  • Reduced all but necessary travel between our branches/showrooms.
  • All site locations have supply of soaps and sanitisers for our staff and customers, and are continually reminded to follow PHE guidelines.
  • Introduction of social distancing, with members of key staff being dispersed between branches and where possible, working from home.

Our supply chains are currently operating normally, and we continue to engage in regular dialogue with our suppliers to ascertain the impact Covid-19 could have on lead times and delivery to our customers.

While many suppliers report limited disruption associated with the virus, we are asking our suppliers to work with us and report any changes that could impact us in the coming days and weeks.

However, the situation continues to be fluid at this stage and should you or any member of your team, have any questions, please do not hesitate to contact either your local area sales manager or one of our branches for further information.

Enfield: 020 3960 9880
Kings Cross: 020 3897 840
Buckhurst Hill: 020 8504 6625
Barnet: 020 837 6400

For our Just Add Water Showrooms, please contact:

Buckhurst Hill: 020 8504 6625
Barnet: 020 8370 6430

We would like to thank you for your continued support at this time.

Yours Faithfully

Kenneth Beney – Managing Director


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This post was written by John Dean

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